Shipping Policy

Last updated: July 12, 2026

Thank you for shopping with ghoul.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after your order has been placed.

Once your order has been shipped, you'll receive a confirmation email containing your tracking information.

During new releases, restocks, or promotional periods, processing times may be slightly longer due to increased order volume.

Shipping Within Australia

We ship Australia-wide using trusted shipping carriers.

Estimated delivery times:

• Standard Shipping: 2–8 business days

• Express Shipping: 1–4 business days (where available)

Delivery times are estimates only and are not guaranteed.

International Shipping

We currently ship to selected international destinations.

International delivery times vary depending on the destination and customs processing.

Delivery estimates shown do not include processing or customs delays.

Customers are responsible for any customs duties, import taxes, or other fees charged by their country's customs authority.

Tracking Your Order

Once your order has been dispatched, you'll receive an email with tracking details so you can follow your shipment.

If you haven't received your tracking information within a few business days, please contact us at zac@ghoul.au.

Shipping Delays

While we aim to deliver all orders as quickly as possible, delays can occasionally occur due to shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.

ghoul is not responsible for shipping delays once an order has been handed to the shipping carrier.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information provided at checkout.

If your order is returned to us because of an incorrect address, additional shipping charges may apply before it can be resent.

Lost or Damaged Parcels

If your parcel arrives damaged, or you believe it has been lost during transit, please contact us as soon as possible at zac@ghoul.au.

We'll work with the shipping carrier to investigate the issue and help reach a resolution.

Contact

If you have any questions regarding shipping or your order, please contact us at zac@ghoul.au.