Privacy Policy

Last updated: July 12, 2026

ghoul operates this website and online store, including all related content, features, products, and services (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, create an account, contact us, or otherwise use our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following information:

• Your name

• Billing and shipping addresses

• Email address

• Phone number (if provided)

• Payment and transaction information

• Account information such as login details and preferences

• Purchase history, returns and exchanges

• Communications you send to us

• Device information, including IP address, browser type and operating system

• Website usage information collected through cookies and similar technologies

How We Collect Your Information

We may collect your personal information:

• Directly from you when you place an order, create an account or contact us

• Automatically through cookies and similar technologies when you browse our website

• From Shopify and other service providers that help operate our store

• From trusted partners where permitted by law

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders

• Arrange shipping and delivery

• Process returns, exchanges and refunds

• Provide customer support

• Communicate with you regarding your orders

• Improve our website and shopping experience

• Prevent fraud and maintain website security

• Comply with legal obligations

• Send promotional emails and updates if you have subscribed to receive them

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

Shopify

Payment providers

Shipping and fulfilment partners

Website hosting providers

Analytics providers

Marketing providers

Government authorities or law enforcement where required by law

These third parties only receive the information necessary to perform their services.

Shopify

Our store is hosted by Shopify. Information you provide through our website may be processed by Shopify in accordance with Shopify's own Privacy Policy.

You can learn more about Shopify's privacy practices here:

https://privacy.shopify.com/en

Cookies

We use cookies and similar technologies to operate our website, remember your preferences, improve performance, analyse website traffic and provide a better shopping experience.

Most browsers allow you to manage or disable cookies through your browser settings.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take reasonable steps to remove that information.

Data Security

We take reasonable measures to protect your personal information. However, no method of transmitting information over the internet or storing electronic data is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes and enforce our agreements.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Request a copy of your personal information

• Withdraw consent where applicable

• Opt out of marketing communications

To exercise any applicable privacy rights, please contact us using the details below.

International Transfers

Your personal information may be transferred to, processed or stored in countries outside your own, including by Shopify and other service providers. Where required, appropriate safeguards will be used to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes. Any updates will be posted on this page together with the revised "Last updated" date.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise any applicable privacy rights, please contact us at:

Email: zac@ghoul.au