Refund & Return Policy

We have a 30-day return policy, meaning you have 30 days after receiving your order to request a return.

Eligibility

To be eligible for a return, your item must be:

• Unworn and unused

• In its original condition

• With all original tags attached

• In its original packaging

• Accompanied by your receipt or proof of purchase

Items returned with signs of wear, washing, stains, odours, pet hair, smoke, or any damage not caused during shipping may not be eligible for a refund.

Starting a Return

To request a return, please contact us at zac@ghoul.au.

If your return is approved, we'll provide the return address and instructions via email.

Please note that returns sent without first contacting us and receiving approval will not be accepted.

For any questions regarding returns, you can always contact us at zac@ghoul.au.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

If your item arrives damaged, is defective, or you receive the wrong item, Ghoul will cover the cost of return shipping.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you receive the wrong item, contact us immediately at zac@ghoul.au so we can assess the issue and make it right.

Non-Returnable Items

The following items cannot be returned:

• Sale items

• Gift cards

• Custom or personalised products

If you have any questions about whether your item is eligible for a return, please contact us before sending it back.

Exchanges

If you'd like a different size or another available item, the quickest option is to return your original item. Once your return has been approved, you can place a new order for the replacement item, subject to stock availability.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

Returned items must be unworn, unused, with original tags attached, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.

Original shipping charges are non-refundable for change-of-mind returns. If your item was faulty, damaged, or incorrect, any applicable shipping costs will also be refunded.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at zac@ghoul.au.